Conditions d'utilisation - marketplace.mediacash.com

products

The characteristics of the goods subject to change without notice by the manufacturers. Photographs of products are not contractual. MEDIACASH.COM disclaims all liability for the use or content of ordered products. The products comply with French legislation and MEDIACASH.COM can not be held responsible for non compliance with the legislation of the countries where the products are delivered. MEDIACASH.COM can not be held responsible for the unavailability of a product due to the fact the manufacturer.

The software comes with a license to use non-transferable and non-exclusive. It is forbidden to copy any other than those permitted under existing legislation.

All trademarks by MEDIACASH.COM are trademarks of their respective owners.

Price

Prices are charged in Euros based on the rates in effect at time of order, subject to possible entry errors or changes in VAT rates. Offers are valid while stocks last.

Prices quoted for each product are expressed in EUROS net all taxes (under indication TTC) or duty (under indication HT), always delivery costs. An equivalence is sometimes proposed indication in the following currencies: Canadian dollar, US dollar, Swiss franc. Equivalence is strictly accurate. Parities had been irrevocably fixed in January 1999 (1 euro = 6.55957 FF = 40.3399 BEF). The equivalence in US dollars, Canadian dollars and Swiss francs is based on currency exchange rates given by the Paris Stock Exchange on a date stipulated clearly and regularly updated. This does by no means the exact amount payable.

The prices displayed on the site TTC MEDIACASH.COM include French VAT of 20% on software and computer equipment. For deliveries outside the metropolitan France and countries of the European Union, you get a tax refund automatically calculated on checkout. In this case, the possible custom charges and local taxes are the responsibility of the recipient.

payment methods

You can pay by credit card bearing the CB logo, brand VISA, EUROCARD or MASTERCARD or by check in Euros payable to MEDIACASH.COM. In some cases, you must pay your order by bank transfer, particularly in the context of international transactions.

For cash purchases, you can also use PayPal and American Express.

All information about your credit card is protected, whether on the internet or in our files if you order by phone or fax. On the internet, they do not pass through MEDIACASH.COM. They are routed in real time on the payment or queries manager.

Except exceptional cases relating to negotiations, payment orders takes place at least on the day of ordering materials and maximum on the day of delivery.

If you choose to pay by check and it is approved by our services, you can send your payment (MEDIACASH.COM - Global Internet Solutions - 17 rue Pierre Simon Laplace - 57070 METZ TECHNOPOLE) or pay, if you live in France, against refunding, the deliverer (additional cost).

Usually when you buy equipment with recovery of your old equipment, the difference is due to the same conditions, at least the date of the order of the material and a maximum on the day of delivery.

Orders taken through a flexible leasing require the approval of the Committee of Approval which slice receipt vouchers (revenues over the last three years, proof of address, tax receipts, proof of activity or in K-BIS if a company balance sheets and last 3), the final response is made within 45 days from receipt of a complete file. In case of refusal, the customer can then either settle his credit card orders for equipment delivery or cancel the order without this engenders penalties. Deposits eventually cashed in the period are then reimbursed.

Delivery

You can opt for delivery of your order to your home or to the address of the recipient of your choice. MEDIACASH.COM ensures delivery of its products in all countries of the world within a period of maximum 30 days (Hamon law).

Recovery equipment

MEDIACASH.COM offers to buy under certain conditions the old equipment of its customers. Most materials are included when MEDIACASH.COM agrees to take a used product, its value is communicated to the customer who agrees or not. MEDIACASH.COM can deduce the order the surrender value of the returned materials. Except exceptional cases relating to negotiations or the nature of the transaction, MEDIACASH.COM first delivers the goods ordered, and passes to the customer remove the goods to take back. Sometimes this procedure is reversed. These must be packed so that they pass under ideal conditions and they arrive undamaged. The goods always travel at the risk of the seller.

MEDIACASH.COM reserves the right to reject or revise downward the takeover offer of the goods listed if they do not meet the criteria for exigeances in quality, operational, technical configuration or aesthetic appearance products.

MEDIACASH.COM reserves the right not to take back the goods if the customer offers resistance to the removal (eg if the client refuses to leave a carrier carry the goods), or if the time between delivery of the ordered materials and the recovery of the goods exceeds 8 days.

MEDIACASH.COM reserves the right at any time to reconsider his decision redemption, especially in case of market reversal. In case of unavailability of the ordered materials (delivery exceeding 15 days), and if the transaction is an exchange, we ask to retrieve the equipment bought before delivery. If the client objects to this procedure, the value of the purchased equipment will be re-examined and based on the market price at the time of delivery.

When recovery has already been deducted from a sale, but the condition of the equipment does not repurchase the equipment to resume the recovery is canceled, the customer can still request that the hardware is repaired. Once repaired, a new takeover offer will be determined by the sales department, and if accepted, have a non-refundable account will be produced. The customer can then use this account balance against the purchase of other equipment without being able to obtain a refund. The account balance is established indefinitely, and remain valid until its total use.

MEDIACASH.COM invoice automatically repairs or changes minors (less than 20% of the recovery value) when necessary to restore a functional state and optimal aesthetics resale and informs the client by email of any intervention.

MEDIACASH.COM reserves the right to charge the amount of standard repairs on the customer's account by bank card that serves as deposit on the recovery value, the total amount charged for repairs will never exceed the amount of the recovery. Replaced parts will be charged at the lower price and exchanged by the opportunity whenever possible to not do surpporter extremely high costs to the customer.

Shipping

MEDIACASH.COM reserves the right to modify or cancel any carriage and / or destination, without notice. Duties and other fees are due by the recipient, in countries outside the European Union and in overseas territories. Goods are prepaid, including a paid insurance amount ensures based on the exact value of the goods. All claims (damaged package, missing packages, package open or unsecured band) should be a detailed reserve the right carrier and a registered mail confirmation within 48 hours to our carrier. MEDIACASH.COM can not be held liable for damage or missing items mentioned above. MEDIACASH.COM always communicate the amount of postage and handling for each order, variable amount depending on the destination, the number of packages and weight.

For orders canceled after delivery, hardware changes after delivery or similar cases, the return shipping costs are the customer. As part of a return to malfunction or error control on material, shipping costs are also borne by the customer (except in the case of a DOA).

Guarantees and Special Conditions

The right to change your mind

According to legislation on distance selling, you have 14 days from delivery to retract and renounce your purchase, in this period you can request an exchange or refund an item. The starting point of the 14-day period runs from the date of delivery of the good or service. To be eligible for cancellation of the sale, the equipment supplied must not have been either unwrapped or activated or started, or used, and must be packed in its original packaging.

We extend the legal period of 14 days (Hamon law) to 30 days in Articles imperative returned in their original sealed packaging. The return postage remain in your care, except in an error on our part. For heavy or item with a value of EUR 150, we thank you for make prior contact with our customer service beforehand. Generally, MEDIACASH.COM includes a customer can make a mistake, we simply ask to return the products in their original state.

Special orders say "CTO" or "BTO" built specifically

According to the law on distance selling and the Commercial Code, the products ordered in a non-standard configuration or specifically manufactured to the customer from the manufacturer can not be a control aside or a claim. In some cases, with the agreement of our sales department an order can be canceled (not supplied) but the paid installments remain customer account credited for a future order indefinitely.

Used the product orders or certified reconditioned

Certified Used equipment or reconditioned are always prepared specifically for a customer to the unit and are therefore considered special and specific commands, but can be a posteriori order cancellation within the statutory period of 14 days from delivery, however, the advance payments can not be the subject of a claim. The equipment reconditioned equipment is always configured and prepared specifically for the customer. We accept cancellation posteriori of delivery if the equipment is returned in its original condition, but the paid installments remain customer account credited for a future order indefinitely.

Defective delivery products

If you notice an abnormality or defect immediately on delivery or within 7 jous that follow ( "DOA"), and the agreement of our customer service, we can either exchange it when possible, or take charge repairs. We apply these methods consistently when it comes to new hardware, however, when it comes to used equipment, it is rare that we can exchange the product because we rarely have two identical devices at the same time, we try then you repair the product and solve your problems in the shortest possible time. MEDIACASH.COM agrees to be always very responsive, no heavy administrative processing or long delays waiting, we always strive to quickly resolve any problems. When returning the defective product unpacking, we apply the procedure "DOA" and we mandate our own carrier, we generally provide a "right of return" and we support the return costs.

Products purchased new, fault during the warranty period

In most cases of failure, we will be able to direct you to an authorized service center marks the partner nearest you to avoid the return of products and optimize repair time or 'exchange. If any, or no local solution, the product will return to our logistics platform service facility or to the manufacturer after validation by our services for support under the warranty within a maximum 7 days after the declaration of failure to our customer service.

Purchased new products are by default the original manufacturer's warranty applicable in France at the date of purchase. In some cases, however MEDIACASH.COM can extend the original warranty period of the manufacturer by extending the term and providing a service "extended warranty, parts and labor against electronic failures", this exclusive extended warranty is not an extension of the warranty of the original manufacturer, and do not engage the responsibility of the manufacturer or its partners beyond the original warranty conditions, but exclusively a service offered by MEDIACASH.COM provided, and provided exclusively by After Sales Service MEDIACASH.COM.

Products modified, repaired, opened by the purchaser or any other unauthorized person, including by authorized technicians trademarks or technical centers are excluded from this exclusive extended warranty. Any intervention by unauthorized third parties and / or not approved in advance will be the sole responsibility of the customer and the third party. Any costs incurred by the client to an unauthorized party and that would not previously accepted by our After Sales will remain the only customer.

Any return of the product under warranty (original or extended) must be subject to prior agreement of our After Sales and agreement on modalities.

To this end, you should always contact our customer service department for the way forward. All costs and risks associated with returning the product are your responsibility, even if the carrier commissioned by MEDIACASH.COM which is used by the purchaser.

The defective products that could not be repaired are not reimbursed but are either traded or compensated by having into account.

Products purchased used or reconditioned down during the warranty period

In most cases of failure, and unless otherwise noted, the product will return to our Service logistics platform after sales after validation by our services for support under the warranty within a maximum period of 7 days after the declaration of failure to our customer service.

Products purchased used or reconditioned enjoy the exclusive warranty MEDIACASH.COM the date of purchase by offering a service "extended warranty, parts and labor against electronic failures", this exclusive guarantee n ' is not an extension of the warranty of the original manufacturer, and do not engage the responsibility of the manufacturer or its partners beyond the original warranty conditions, but exclusively a service offered by MEDIACASH.COM provided, and provided exclusively by the After sales MEDIACASH.COM.

Products modified, repaired, opened by the purchaser or any other unauthorized person, including by authorized technicians trademarks or technical centers are excluded from this exclusive warranty. Any intervention by unauthorized third parties and / or not approved in advance will be the sole responsibility of the customer and the third party. Any costs incurred by the client to an unauthorized party and that would not previously accepted by our After Sales will remain the only customer.

Any return of the product under the exclusive guarantee must always be subject to prior agreement of our After Sales and agreement on modalities.

The defective products that could not be repaired are not reimbursed but are either traded or compensated by having into account.

Products out of the end of the warranty period

In most cases of failure beyond the contractual warranty period, and unless otherwise stated, the product can be returned to our logistics platform of the After Sales Service after validation by our services for support out of warranty under conditions without maximum period after the declaration of failure to our customer service, but will also be supported with third parties under the customer's responsibility. The customer then remains free to choose the technical provider.

On receipt of a product down outside the warranty period, our service center will establish a free pre-failure diagnosis, and an estimate of the repair estimate will be communicated. The customer can refuse this quote and will then support the return of the goods at its own expense under its responsibility, the equipment will be returned to the state. If the customer accepts the quotation, the equipment will be repaired to the conditions laid down, but if during repair another deeper problem is detected, the repair estimate may change, and will again be submitted for validation to the client. Once the repaired equipment, the customer will pay the price of the planned benefits. The items to be repaired then always make the customer's expense.

Data privacy

MEDIACASH.COM handles all your information with the utmost confidentiality. In accordance with the Data Protection Act of 6 January 1978, you have a right to access and correct personal data. Through us, you may need to receive offers from other companies. If you do not want, simply write to us stating your full name, address and any customer number.

Litigation, reimbursement payments

MEDIACASH.COM can not be held liable for breach of contract in case of force majeure, including, in case of natural disaster, war, strike, flood, fire, etc. In case of dispute concerning the interpretation or execution of the contract, the court of Metz shall have sole jurisdiction whatever the place of delivery and payment method.

According to the legislation on the repayment, we will refund within 14 days maximum (Hamon law) from the formal request in writing to our Customer Service Department if you cancel a committed order, partially paid or fully held by check and account many unpaid, the bank of the issuer must guarantee the payment of the check before we can pay, and if your order is committed partially or fully paid by credit card given too many repudiation, the the issuer bank shall guarantee payment of the levy before we can repay. If you have renounced your electronic payment, you will be automatically refunded by your bank, but we can not intervene in accordance with the deadline established by GIE Cartes Bancaires in Europe. The repayment period starts from the receipt of a written request.

In case of refund of an amount initially paid by credit card by a credit to the same credit card, we always ask a bank receipt which states that the credit card was not hit opposition, that payment is not being repudiation, the client did not request the cancellation of the levy to the bank and a client application and handwritten mail that explicitly allows that the amount charged him be credited back to the card banking. The customer will also specify us in the letter that he has not sought the annulment of the debit from his bank, and he did not object to his credit card.